UKG Pro WFM Frequently Asked Questions – Finance Division Shared Services

I submitted time off requests in WFC, do I need to resubmit on the new UKG Platform?

Yes. Unfortunately, time off requests were not able to be transferred. Please resubmit any time off requests.

Are there updates to the rest and meal attestation questions that are causing meal sanctions?

Yes. Rest and meal attestation have been updated and now include a Spanish translation. Please ask employees to read and answer correctly to avoid meal sanctions if they were provided with their rest and meal breaks.

Will holidays populate?

Yes- holiday hours have been added. Thank you to those who pointed that out to us. Please let us know if any corrections need to be made to the holiday hours.

What changes were made to the timeclock?

Missed Punches: Allows staff the ability to enter any missed punches during the current pay period.

Missed Meal Punches: Allow staff the ability to correct any missing meal punches. Please note, they will need to select the “View My Time” button to check what day is missing meal punches.

Training and Quick Reference Guides for Missed Punches and Missed Meal Punches will be available soon on the Timekeeping website.

Placement on the buttons: Thanks for your feedback, we have returned the keys to the previous location.

Timeclock Examples: 1 | 2 | 3

How can I access previous timesheet information?

Unfortunately, historical data will not be moved to the new platform. If you need any historical information, please contact the Payroll team (Benito, Ana, or Miriam), we’ll be happy to pull any information needed.

Will a user manual be available?

We are currently working on getting one together and it will be made available on our Timekeeping tab soon.

I see some duplicate punches on my employee’s timesheet, what caused it?

When the timeclocks were being configured to the new UKG Platform the time punches were imported and may have caused duplicates. We apologize for the inconvenience. The Payroll team is conducting an audit and correcting these duplicates. Managers- if you see any immediate duplicates, please feel free to correct and we thank you for your help.

I noticed that there seems to be a purple duplicate punch within missed punches (as shown in the picture below), why is this happening?

View Example Here

This is a new configuration within the UKG Platform. The purple punch is not an actual time entry, it is designed to be a “placeholder” that enables the platform to calculate total hours on the right-hand side. To correct, simply correct the missing punch. This can be done by the employee or the manager.

I accidentally approved a day within my timecard/my whole timecard, and I am unable to enter time. How can I fix this?

If you approved your timecard at the clock prior to the end of the pay period, please follow the steps below:

Select the “View My Time” button on the home screen
Enter your 7 digit USCID number or swipe your badge
Select the day that was approved
Select the “Remove Day” button or “Remove Approval”