Faculty Training
One-on-One Consultation
Have a question about setting up Blackboard for your courses at USC? Schedule a 50-minute virtual consultation to meet with our Blackboard Support Team!
Department or Group Training
If you wish to schedule a training for your department or large group, use this calendar to select a date and time, and we will follow up with you.
Student and Faculty Support
Please note: In order to troubleshoot issues in your Blackboard course- whether reported by you, your co-instructors, TAs or students- we must temporarily enroll ourselves into it with the “Instructor” role. We will remove ourselves once the issue is resolved.
Phone and Chat: Our Blackboard Student Services help desk is available 24 hours a day, 7 days a week, 365 days a year to troubleshoot errors and answer how-to questions. If they are unable to resolve the issue during the call or chat session, they will escalate to us, your USC Blackboard Support team.
- STUDENTS: (213) 740-5555 — press 1, 2
- FACULTY: (213) 740-5555 — press 2, 2
- CHAT: USC Blackboard Live Chat
Book a Callback: Book a callback with Blackboard (make sure the timezone is set correctly)
This will allow you to schedule a brief, one-on-one support session with a Blackboard Student Services representative who can answer quick, how-to questions.
Email: blackboard@usc.edu
More complex questions and issues, especially regarding enrollment and USC-specific tools like Turnitin and Zoom, can be sent to us directly. This will be answered by USC Blackboard Support within one (1) business day.
Help Guides and Tutorials: