March 30, 2020
Dear Students,
We recognize that moving classes online might have created some complexity for you to continue receiving the quality of education you expect from USC. Information Technology Services (ITS) is committed to providing you with the tools, services and online resources to learn effectively. Please go to https://keepteaching.usc.edu/ to find resources to attend your online classes. Also, please keep the following tips in mind to help with your online learning experience:
System Performance
- Check your internet bandwidth using an online speed test, by going to these websites: www.bandwidthplace.com, nperf,Speedtest, or Comparitech. Note that these results are not 100% accurate. However, they still can help you predict your online Zoom experience.
- While your available bandwidth plays a major role in your overall Zoom or network experience, the health of your local computer is important too. Please make sure you are not running processing- or memory-intensive applications at the same time as your online session.
- Check out our WiFi and Mobile Hotspot Tips page for more information on improving your internet speed.
Session Preparation
- Test your speakers, microphone and camera in advance of your Zoom session using the following link (http://zoom.us/test). This video outlines how to configure Zoom audio and video to enable the best online class experience.
- Tidy-up your area that will be captured on camera or set a background on Zoom.
Attending Class
- Confirm that you are logged in to Zoom with your USC Zoom account prior to class.
- Refer to the Student Quick Start Guide, so you can create your USC Zoom accounts with your USC email address.
- Review the communication etiquette expected in online class environments (i.e. raising your hand in Zoom, polling, chatting, and reacting).
- Familiarize yourself with Zoombombing procedures.
This is a unique time at USC and the successful delivery of courses in an online learning environment is a top priority for ITS. Please let us know how we can help make this transition smoother and support you as we continue through this together. Stay safe and healthy.
Best Regards,
Douglas Shook
Chief Information Officer
Vice Provost
Professor of Data Science