Our center meets with Patient Family Advisory Committees (PFACs) and Patient Advisory Committees (PACs) across Los Angeles County Department of Health Services (DHS) facilities annually to identify healthcare issues that are important to them. Each committee then votes on their top priorities and the center will incorporate those priorities into our funding process.
DHS Strategic Priorities
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- Population Health & Clinical Quality
- Optimize model of outpatient and community-centered care delivery to meet the evolving needs of those served by DHS and the evolving nature of clinical medicine.
- Demonstrate excellent, equitable clinical outcomes for all patients.
- Patient Access and Experience
- Improve patients’ access to and experience of care.
- Perform comprehensive rebranding effort to amplify a unified, system-wide identity reflective of our shared mission, vision and values.
- Workforce Enrichment
- Build a highly skilled, engaged, and diverse workforce.
- Equip workforce with technology, data, and information needed to support clinical administrative excellence.
- Population Health & Clinical Quality
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Rancho Los Amigos National Rehabilitation Center Patient Priorities
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- Access to primary care
- Vascular risk factor control for individuals with disabilities (including
diabetes, diet, physical activity, nutrition, insulin resistance) - Access to specialty care
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Los Angeles General Medical Center Patient Priorities
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- Patient portal engagement
- Reducing use of restraints in psychiatric unit
- Understanding which services are available at LA General and throughout DHS
- Women’s health
- Anxiety – navigating the world and self-management techniques to address anxiety that can be disabling
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Harbor-UCLA Medical Center Patient Priorities
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- Patient portal engagement
- Patient and staff education – empowering patients to ask questions and know patient rights
- Customer experience and service – care team to spend time to explain diagnosis and treatment plan with patients
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Olive View-UCLA Medical Center Patient Priorities
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- Coming soon
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