Hello and welcome to my webpage

My name is Song-Hee Kim and I am an Assistant Professor in the Department of Data Science and Operations at the USC Marshall School of Business. My research focuses on data-driven decision-making within healthcare systems. I am always looking for opportunities for research collaborations with industry partners (e.g., physicians, nurses, hospital administrators). Please email me if you have ideas or problems you would like to discuss with me.


Working Papers

  1. Eliciting Human Judgment for Prediction Algorithms with Rouba Ibrahim and Jordan Tong   [SSRN]
  2. Staffing Temporary Teams: Understanding the Effects of Team Familiarity and Partner Variety with Hummy Song and Melissa Valentine   [SSRN]
  3. Refining Workload Measure in Hospital Units: From Census to Acuity-Adjusted Census in Intensive Care Units with Edieal Pinker, Joan Rimar and Elizabeth Bradley    [PDF]


Published Research Papers

  1. Maximizing Intervention Effectiveness with Vishal Gupta, Brian Rongqing Han, and Hyung Paek, Management Science (to appear)   [Link]
    • Finalist: 2018 POMS College of Healthcare and Operations Management Best Paper Competition
    • Finalist: 2018 INFORMS Pierskalla Award         
  2. Admission Control Biases in Hospital Unit Capacity Management: How Occupancy Information Hurdles and Decision Noise Impact Utilization with Jordan Tong and Carol Peden, Management Science (to appear)  [Link]
  3. Should Hospitals Keep Their Patients Longer? The Role of Inpatient Care in Reducing Post-Discharge Mortality with Ann Bartel and Carri W. Chan, Management Science (to appear)   [Link]
  4. Is Expert Input Valuable? The Case of Predicting Surgery Duration with Rouba Ibrahim, Seoul Journal of Business, 2019   [Link]
  5. A Data-Driven Model of an Appointment-Generated Arrival Process at an Outpatient Clinic with Ward Whitt and Won Chul Cha, INFORMS Journal on Computing, 2018   [Link] [Appendix]
  6. Association Among ICU Congestion, ICU Admission Decision, and Patient Outcomes with Carri W. Chan, Marcelo Olivares and Gabriel Escobar, Critical Care Medicine, 2016   [Link]
    • Feature article. Editorial: Using ICU Congestion as a Natural Experiment [Link]
  7. The Power of Alternative Kolmogorov-Smirnov Tests Based on Transformations of Data with Ward Whitt, ACM Transactions on Modeling and Computer Simulation (TOMACS), special issue honoring Professor Donald L. Iglehart, 2015   [Link] [Appendix]
  8. Poisson and Non-Poisson Properties in Appointment-Generated Arrival Processes: the Case of an Endocrinology Clinic with Ward Whitt, Ponni Vel and Won Chul Cha, Operations Research Letters, 2015   [Link]
  9. ICU Admission Control: An Empirical Study of Capacity Allocation and its Implication on Patient Outcomes with Carri W. Chan, Marcelo Olivares and Gabriel Escobar, Management Science, 2015   [Link]
    • First Prize: 2013 MSOM Student Paper Competition
    • Finalist: 2013 INFORMS Health Applications Society Student Paper Competition
    • Finalist: 2013 INFORMS Pierskalla Award
    • Winner: 2018 Best OM Paper in Management Science Award
  10. Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes? with Ward Whitt, Manufacturing & Service Operations Management, 2014   [Link] [Online Supplement] [Appendix]
    • Finalist: 2016 M&SOM Best Paper Award
    • Finalist: 2017 M&SOM Best Paper Award
  11. Choosing Arrival Process Models for Service Systems: Tests of a Nonhomogeneous Poisson Process with Ward Whitt, Naval Research Logistics, 2014    [Link] [Appendix]
  12. Using Simulation to Study Statistical Tests for Arrival Processes and Service Time Models for Service Systems with Ward Whitt, Proceedings of the 2013 Winter Simulation Conference, 2013    [Link]
  13. Estimating Waiting Times with the Time-Varying Little’s Law with Ward Whitt, Probability in the Engineering and Informational Sciences, 2013     [Link] [Appendix]
  14. Statistical Analysis with Little’s Law with Ward Whitt, Operations Research, 2013     [Link] [e-Companion] [Technical Report]


Education


Honors and Awards

  • USC Marshall Dr. Douglas Basil Award for Junior Business Faculty (Research), 2020
  • Management Science Distinguished Service Award, 2019
  • Best OM Paper in Management Science Award (Winner), 2018
  • INFORMS Pierskalla Award (Finalist), 2018
  • Management Science Distinguished Service Award, 2018
  • POMS College of Healthcare and Operations Management Best Paper Competition (Finalist), 2018
  • M&SOM Best Paper Award (Finalist), 2017
  • Management Science Meritorious Service Award, 2016
  • M&SOM Best Paper Award (Finalist), 2016
  • INFORMS Pierskalla Award (Finalist), 2013
  • M&SOM Student Paper Competition (First Prize), 2013
  • INFORMS Health Applications Society Student Paper Competition (Finalist), 2013
  • Samsung Scholarship (full tuition and stipend), 2008-2013
  • Deming Doctoral Research Fellowship, The W. Edwards Deming Center at Columbia Business School, 2011
  • Accelerated Bachelor’s Degree Completion (3 years) at Cornell University, 2005-2008
  • Member of Tau Beta Pi (Engineering Honor Society)
  • Member of the Cornell Chapter of Omega Rho (Operations Research & Management Science Honor Society)


Professional Activities

  • Ad Hoc Reviewer for Journals: Management Science, Manufacturing & Service Operations Management (M&SOM), Operations Research, Production and Operations Management, INFORMS Journal on Computing, Naval Research Logistics, Annals of Operations Research, Flexible Services and Manufacturing
  • Professional Memberships: The Institute for Operations Research and the Management Sciences (INFORMS)